Last updated: October 1, 2025

Welcome to Coya Crafts. We want your entire experience—from designing to delivery—to be simple, transparent, and reliable. This page summarizes our key store policies in plain English and links to the full legal policies.

Customer Care

Our Customer Service Team is here to make your experience seamless and enjoyable. Whether you have a question about your order, need help with a return, or want to explore exchange options, we’re always happy to assist. Just reach out and we’ll be with you in no time.

Email: askcoyacrafts@gmail.com
Phone: 385‑455‑8549
Operating Hours: Monday – Friday | 9:00 AM – 4:00 PM (MST)
Address: 11826 Elk Circle, Riverton, UT 84065, US

At Coya Crafts, your satisfaction is our priority. We’re dedicated to delivering not only beautiful custom products but also a hassle‑free, positive shopping experience every time.

Public brand: Coya Crafts · Legal entity: Coya Crafts LLC

Privacy & Safety

PRIVACY POLICY

Last updated October 1, 2025

This privacy notice for Coya Crafts/Coya Crafts LLC ("we," "us," or "our") describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://coyacrafts.shop/, or any website of ours that links to this privacy notice; and/or
  
• Engage with us in other related ways, including any sales, marketing, or events.
  

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at askcoyacrafts@gmail.com.

SUMMARY OF KEY POINTS

• We collect personal information that you provide to us (e.g., contact, order, account, and support information) and information collected automatically (e.g., IP address, device, usage, and cookies data).
  
• We use the information to provide and improve the Services, communicate with you, prevent fraud and abuse, comply with law, and for marketing consistent with your choices.
  
• We share information with service providers (e.g., Shopify, payment processors, fulfillment partners), business/marketing partners, affiliates, or as legally required.
  
• We employ organizational and technical safeguards, but no method is 100% secure.
  
• Depending on your location, you may have rights to access, delete, correct, or restrict processing of your data, opt out of targeted advertising/“sharing,” and more.
  
• We honor the Global Privacy Control (GPC) signal for browser‑level opt‑outs related to targeted advertising.
  

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
   
2. HOW DO WE PROCESS YOUR INFORMATION?
   
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
   
4. COOKIES AND TRACKING TECHNOLOGIES
   
5. DATA RETENTION
   
6. INFORMATION SECURITY
   
7. CHILDREN’S DATA
   
8. YOUR PRIVACY RIGHTS
   
9. DO‑NOT‑TRACK / GLOBAL PRIVACY CONTROL
   
10. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
    
11. VIRGINIA PRIVACY RIGHTS (VCDPA)
    
12. CHANGES TO THIS NOTICE
    
13. CONTACT US
    
14. REVIEW/UPDATE/DELETE YOUR DATA
    

1) WHAT INFORMATION DO WE COLLECT?

Information you provide: names, addresses, phone numbers, email addresses, order details, account credentials, and any info you include when contacting support.
Payment data: processed by our payment providers; we receive limited confirmation details (e.g., last 4 digits, token).
Automatically collected information: IP address, device/browser data, language, referring URL, usage data (pages viewed, actions taken), and approximate location derived from IP.
Third‑party sources: service providers (e.g., Shopify) and analytics/advertising partners may provide or collect data on our behalf consistent with this policy.

2) HOW DO WE PROCESS YOUR INFORMATION?

• To provide and improve the Services, fulfill and manage orders, authenticate users, process payments, arrange shipping/returns, and operate your account.
  
• To communicate with you (service messages, support) and send marketing consistent with your preferences.
  
• To protect our Services (fraud monitoring/prevention, security).
  
• To analyze usage trends and improve products, marketing, and experience.
  
• To comply with legal obligations and enforce our terms.
  

3) WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?

• Service providers: IT, hosting, ecommerce platform (Shopify), payment processors, fulfillment/shipping, customer support, analytics.
  
• Business and marketing partners: for promotions/advertising as permitted by law and your choices.
  
• Affiliates and as part of business transfers (e.g., merger or acquisition).
  
• Legal: to comply with law or protect rights, safety, and security.
  

4) COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies for site operation, preferences, analytics, and advertising. Details on Shopify‑related cookies: https://www.shopify.com/legal/cookies. You can manage cookies via your browser settings. Blocking cookies may impact site features.

5) DATA RETENTION

We retain personal information as long as necessary for the purposes in this notice (e.g., account management, Services, legal obligations, dispute resolution). When no longer needed, we delete or de‑identify it subject to technical and legal constraints.

6) INFORMATION SECURITY

We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure; use the Services within a secure environment.

7) CHILDREN’S DATA

Our Services are not intended for children under 18, and we do not knowingly collect data from them. If we learn we have collected such data, we will delete it. Parents/guardians may contact us at askcoyacrafts@gmail.com.

8) YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to access/know, delete, correct, port, and restrict processing of your personal information; withdraw consent; object to certain uses; and manage marketing preferences (unsubscribe links in emails). We may verify your identity before acting on requests and may use an authorized agent as permitted by law.

9) DO‑NOT‑TRACK / GLOBAL PRIVACY CONTROL

We currently do not respond to DNT signals. We do honor the Global Privacy Control (GPC) signal for targeted‑advertising opt‑out at the browser/device level and, when feasible, at the account level.

10) CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

Scope. California residents have rights under the CCPA/CPRA, including to know/access, delete, correct, opt out of “selling”/“sharing” (for cross‑context behavioral advertising), limit use/disclosure of sensitive personal information (which we do not process), and to not be discriminated against for exercising rights.

Disclosures in the last 12 months. We may have disclosed the following categories for business purposes: identifiers; customer records information; commercial information; internet/usage data; and geolocation data—to service providers (ISPs, payment processors, fulfillment partners, customer support, analytics).
Selling/Sharing. For marketing/advertising purposes, we may have “sold” or “shared” (as defined by law) identifiers, commercial information, and usage data with business/marketing partners.
Opt‑out. To opt out of “selling” or “sharing,” use GPC on your browser and/or email askcoyacrafts@gmail.com with the subject “CCPA Opt‑Out.”
Requests. To submit requests to know/access, delete, or correct, email askcoyacrafts@gmail.com. We will verify your request and respond within the timeframes required by law. Authorized agents may act on your behalf with proof of authorization.

11) VIRGINIA PRIVACY RIGHTS (VCDPA)

Virginia residents may have rights to access, correct, delete, obtain a copy of personal data, and opt out of targeted advertising, sale of personal data, or profiling with legal effects. Submit requests to askcoyacrafts@gmail.com. If we deny a request, you may appeal by emailing us; we will respond within 60 days with our decision and reasons.

12) CHANGES TO THIS NOTICE

We may update this notice from time to time. The updated version will be indicated by a revised “Last updated” date and is effective when posted. For material changes, we may notify you by posting a notice or contacting you directly.

13) CONTACT US

Questions or comments?
Email: askcoyacrafts@gmail.com

Phone: 385‑455‑8549

Address: 11826 Elk Circle, Riverton, UT 84065, US

Hours: Monday–Friday, 9:00 AM–4:00 PM (MST)

14) REVIEW/UPDATE/DELETE YOUR DATA

Based on applicable law, you may request access to the data we collect from you, or request updates or deletion. Email askcoyacrafts@gmail.com with your request.